Return Policy

This is a starting template, not legal advice. Have it reviewed by a qualified legal professional and remove this notice before launch.

Effective date: 28 July 2026

This Return Policy explains when and how you can request a return on an order placed with CuteYou.

Overview

We offer a defect-only return window of 7 days from the date of delivery. Returns are accepted only where an item is defective, damaged, or incorrect — we do not currently offer change-of-mind or size/fit returns. Requests made after the 7-day window has passed will not be accepted.

What qualifies

You may request a return if:

• The item has a manufacturing defect that affects its normal use.
• The item was damaged in transit and arrived in an unusable condition.
• You received the wrong item — different from what you ordered.

Cosmetic packaging variations that don't affect the product itself are not treated as defects.

How to request

To request a return, go to the relevant order on your order details page (or look it up via Track your order if you checked out as a guest) and start a return request within 7 days of delivery. You'll be asked to provide:

• A short video showing the defect or damage.
• Photos of the item and its packaging.
• A brief description of the issue.

Our team reviews every request against this evidence before approving a return. We may ask follow-up questions or request the item to be shipped back before a refund is issued.

Non-returnable items

Certain categories cannot be returned once delivered, for hygiene, safety, or practical reasons. [REVIEW: categories, e.g. used/opened cosmetics, innerwear, perishables, customised/personalised items] — confirm the exact non-returnable category list for this catalog before launch. Items in this category are excluded from the defect-only window above except where required by law.

Refunds

Once a return is approved, refunds are issued to your original payment method — the card, UPI ID, wallet, or bank account used at checkout via Razorpay or Cashfree. For orders paid by Cash on Delivery (COD), refunds are issued via [REVIEW: refund method for COD, e.g. bank transfer to a provided account / store credit] since there is no original online payment method to refund to.

Timelines

Refunds are initiated once a return has been reviewed and approved. [REVIEW: refund processing days] — confirm the number of business days from approval to refund initiation, and note that time to reflect in the customer's account depends on their bank or payment provider.

Contact

Questions about a return or refund can be sent to [email protected].